Conditional formatting depending on specific values between two columns

What is the problem or goal the end user is trying to solve or accomplish?

Unable to create conditional formatting rule that uses the values of one column to change the format of another column in specific cells.

How are they solving it currently?

They can't use the conditional formatting rule for this use case.

What is the recommended solution by the Customer?

To Implement the conditional formatting feature with the option to apply a formatting rule based on the value compared between the cells of two columns.