1) What is the problem or goal the end user is trying to solve or accomplish?
The goal would be to use a customized conditional formatting method that's driven by an integer rather than linear. This would be as simple as being able to create a 'breaking' point for a 3 color scheme (Red, Yellow, Green) where 0 would be Yellow and anything below would be red, above would be green. The application will allow maps/formatting to actually be integer driven.
2) How are they solving it currently?
Downloading the data via CSV and creating charts in Excel.
3) What is the recommended solution by the Customer?
The ability to have a 'breaking point' or integer driven formatting.