What is the problem or goal the end user is trying to solve or accomplish?
The customer wants that the error throw out by the platform gives more descriptive clues about the issue that appears when they are doing somethign wrong (like importing a YAML file and not a zip file)
How are they solving it currently?
They need to ask directly to Support to figure out the error
What is the recommended solution by the Customer?
Improve error mesages during the import process