What is the problem or goal the end user is trying to solve or accomplish?
The end user is trying to solve or accomplish enhanced auditing capabilities within Preset. They specifically want to be able to review audit logs that include actions for user permissions changes, as well as token creation and deletion. This is crucial for maintaining security and oversight within their organization.
How are they solving it currently?
Currently, they are reviewing the available audit logs using the API, but these logs do not include the specific actions they are interested in—namely, user permission changes and token lifecycle management. This limitation implies they might be using additional manual processes or other tools to track these changes, which can be less efficient and more prone to error.
What is the recommended solution by the Customer?
The recommended solution by the customer is essentially a feature request for the inclusion of these specific actions (user permissions changes, token creation, and deletion) in the audit logs. They are seeking a way to have these actions tracked and visible within Preset's existing audit log framework to streamline their monitoring and security processes.