What is the problem or goal the end user is trying to solve or accomplish?
When you use Reports with Charts and Dashboards, tif the content of those assets have a long width then the resulting PDF triggered by the report trim the content of some charts (e.g. if you have a table chart with 20 columns, the generated PDF only shows you 7 columns and half of another)
How are they solving it currently?
They can use the PNG Content Format that has the Screenshot width option available
What is the recommended solution by the Customer?
Implement the Screenshot width option in the Report configuration for PDFs