What is the problem or goal the end user is trying to solve or accomplish?
Currently, it is not possible to use JPG as the file extension for Alerts and Reports. JPG has a smaller file size compared to PNG.
How are they solving it currently?
Segment the dashboard(s) into multiple dashboards to lessen the image size.
What is the recommended solution by the Customer?
Being able to export assets as JPG so it is more accessible when viewed in a mobile app.