What is the problem or goal the end user is trying to solve or accomplish?
According to the Tagging documentation, Viewer users can find Tagged Content. However, if they click on the Tag (from the Dashboard/Chart list menu), they will be redirected back to the Workspace list page.
How are they solving it currently?
Increase the role to Contributor.
What is the recommended solution by the Customer?
Few suggestions for Viewer role access to Tag:
If a Viewer user does not know what tags exist, one should be able to see all tags on the platform.
If a Viewer user knows what tag to filter on, one should be able to find all content that has that tag
The access control will then handle what shows up when a user searches for Tag:
If a Viewer user has no access to any content that falls under a tag, do not show them the tag. OR
If a Viewer user has no access to any content that falls under a tag, show them the tag but no results will be displayed when they use it.