What is the problem or goal the end user is trying to solve or accomplish?
If an alert times out, an email notification is sent to the user. However, future failures won't trigger a new email notification, so users don't know if the report failed or now.
How are they solving it currently?
Users need to check the Alert Audit Log to check if it failed or not.
What is the recommended solution by the Customer?
Keep sending email notifications to users that the alert is failing to execute.