What is the problem or goal the end user is trying to solve or accomplish?
The UX for the top filter bar isn't optimal, spacing can be very cluttered and doesn't work well with multiple filters. This feature is especially important for embedded use cases as many apps already have their own left hand menu bar, so the top filter bar is preferable but isn't as clean.
How are they solving it currently?
Using the left hand filter bar
What is the recommended solution by the Customer?
Improve the spacing of the filters, allowing resize of filters or more dynamic drop downs, using dividers to denote a new row of filters in the bar.