What is the problem or goal the end user is trying to solve or accomplish?
Enterprise customers need to create a custom app on their Identity Provider (IdP) in order to implement SSO and SCIM with Preset. This flow adds complexity to the implementation/troubleshooting and also limits the compatibility for Identity Providers.
How are they solving it currently?
It's possible to implement SSO with most of the IdPs that support SAML SSO, but SCIM have been only successfully implemented with Okta.
What is the recommended solution by the Customer?
Create supported Preset apps on the IdPs gallery (Okta and Microsoft Azure catalogs), to decrease the complexity of the implementation/troubleshooting and also support more IdPs.