1) What is the problem or goal the end user is trying to solve or accomplish?
The end user would like the ability to comment on specific charts/dashboards including tagging people in comment and sending notifications. This will enable ease of communication and following up on specific charts and dashboards rather than sending emails/screen shots/reports/alerts to communicate.
2) How are they solving it currently?
Not possible currently.
3) What is the recommended solution by the Customer?
Commenting ability with @ functionality at the chart and dashboard.