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Preset Feature Feedback
Status Needs review
Categories New feature
Created by Customer Engagement
Created on Nov 4, 2025

Self-service User Migration

What is the problem or goal the end user is trying to solve or accomplish?

An organization can change its web domain. This could cause friction when migrating a Preset user to the new domain, especially when it is using Google Authentication or SSO.

How are they solving it currently?

Not possible at the moment.
The email address can be changed by contacting the Preset support if the user is using the username and password authentication method.

What is the recommended solution by the Customer?

Create a function to self-serve Preset user migration and all its assets to the new account.

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