What is the problem or goal the end user is trying to solve or accomplish?
When a user performs a cross-filtering in the dashboard, the cross-filter does not persist after navigating away or refreshing the page. The same goes for creating a permalink, only a native filter's state will be kept, and not the cross-filter.
How are they solving it currently?
Use Native Filter.
What is the recommended solution by the Customer?
Allow the cross-filter to be in a permanent state.