What is the problem or goal the end user is trying to solve or accomplish?
The Totals calculation for Table Charts is executed against the DB, excluding any dimension, which can be confusing and not user intuitive.
How are they solving it currently?
Users have to either add a callout on a dashboard about this behavior or use the Pivot Table instead.
What is the recommended solution by the Customer?
Ideally, it would be good if users could choose if the Totals calculation should behave this way, or similar to the Pivot Table Totals calculation.
Alternatively, improving the Totals tooltip description to make it more clear the current behavior: