What is the problem or goal the end user is trying to solve or accomplish?
When creating a chart, an automatic row limit is applied. If the chart query would have hit the row limit, it's likely that more data is available, so the chart might not be accurate to help driving decisions. There's no indication on the dashboard when this happens.
How are they solving it currently?
Users need to check the row limit applied (on the SQL query or on the Chart Explore) and the data on the chart to understand if more data could be available.
What is the recommended solution by the Customer?
Indicate on the dashboard that charts have reached the row limit.