What is the problem or goal the end user is trying to solve or accomplish?
Users are able to set a wide time range (for example months), while keeping a low Time Grain (for example minutes). In this scenario, the query might get stuck/time out given the amount of retrieved data.
How are they solving it currently?
Currently there's no way to prevent/solve this issue.
What is the recommended solution by the Customer?
Provide the ability to limit the Time Range when using low Time Grains, or automatically change it based on the Time Range.