What is the problem or goal the end user is trying to solve or accomplish?
The end user would like the ability to modify the text for annotations to be able to make it easier to read. Vertical sometimes is difficult and the ability to possibly have the font size adjusted to the users liking. Also, depending on the time frame and amount of annotations, they might overlap impacting visibility.
How are they solving it currently?
No current workaround, rather adjusting to the existing methods.
What is the recommended solution by the Customer?
The ability to customize font size/direction to provide a better user experience. Also, further customization to margin and text to prevent overlap.